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Hi, we have tried every potential solution we have been able to find in the limited support documentation for Fee Tracker, and also by looking through other posts and comments here, but we still cannot get our Customized Email notification for Fee Tracker to list the fee amount, or repair cost. We have tried various dynamic fields when configuring inside the Customize Email tab in the app management in Fee Tracker, but it never has listed the fee in the repair summary. We do want to utilize this email notification to alert departments, and parents of the fees for damaged chromebooks at our institution.

 

Any help would be greatly appreciated on this. Thanks

Albany School District #1 Technology

 

​@ADavis 6209d1b acsd1 Thank you for submitting your question to our community! 😄 Can you show me where in the document the support variables you have added above are? I am trying to dig into this further but I cannot find them. 

Hi Kathryn,

Sorry for not getting back to you right away. We were not able to find those support variables in any official documentation. In order to find any examples of those fields in the iiQ community materials, I had to use ChatGPT to search for it, and when I viewed the sources for the information ChatGPT produced, the best I could determine was that it searched through all of the comment fields across posts here. So long story - short… those fields are what other folks here have tried, and have commented about in other community posts. 

They didn’t work though, and we aren’t able to find any official recommendations in the KBs for Fee Trackers and notifications.

Thanks for looking at this, we appreciate it. 🤓

Alecia

ACSD1

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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