I am trying to update ticket statuses through the API. The rest api documentation seems to have or used to have a section dedicated to this subject but it is no longer linked to anything in the docs.

Everytime I try to update the workflow status nothing changes. I can see related “on update” rules fire but never see any change in the ticket. I also tried to update the subject to see if that was my issue and though I can see the subject update in the timeline log it never actually updates.

Is this a limitation of the demo environment or is it not possible to update ticket statuses?