@angiejaeger Thank you for submitting your question to our community!  

I have followed up with our support team, and there should be a follow-up communication this week. Thank you for your continued patience on this. 

We are experiencing the same issue.  Mosyle has not synced for the past 13 days.  We have reached out to support and have not heard back. Please make this available to ‘upvote’ if that is what is needed to get some attention on this. 

FYI we are in the same boat again and have submitted a ticket and gotten a more information as recently as today that it is being looked into further.  We have also engaged Mosyle support.  

Ours has not been syncing again since April 16 2024. 

@angiejaeger That is when ours stopped syncing, April 16 2024. 
 

@AHollon 7301637 asdk12 @angiejaeger Do y’all have a ticket number with support I can follow up with? I am happy to check on this for you. 

@AHollon 7301637 asdk12 Yes same as us.  

@Kathryn Carter I also talked with Emily Staph today and she was going to also esclate it.  The ticket is #313522

@Kathryn Carter I believe ours is #8070

@AHollon 7301637 asdk12 @angiejaeger Following those tickets! I will let you know when I know more information. 

I too am having this issue and have been told they are working with Mosyle.  I also have a ticket open with Mosyle and they are acting like they have no idea what I’m talking about.  Mosyle would like to get in touch with iiQ but of course, I have no support email or phone number to pass along.  How can Mosyle get in touch about my ticket, which is # 45278?

@ElReidoBandito Thank you for submitting your question to our community!

I am sorry to hear you are also having trouble with your Mosyle syncs. Our team is working on a fix for this, which should be released shortly. 

As for your question about contacting support, here are all the ways you can get in touch with support, aside from submitting a ticket: 

@angiejaeger @AHollon 7301637 asdk12 @ElReidoBandito Mosyle syncs should be back up and running. Are you still experiencing this issue? 

It worked on the 12th and 13th but has failed again on the 14th and 15th. 

@ElReidoBandito Thank you for that update; we have reported this internally and will provide more insight once it becomes available. Thank you for your continued patience. 

@Kathryn Carter @arosenbaum_iiQ Ours failed this morning, I attempted a full sync just now and appears to be failing at 66%, step 7, as that is where it has failed previously. We had successful syncs on 5/11, 5/12, and 5/14. 

@Kathryn Carter @arosenbaum_iiQ 
Not sure if you did something, but step 7 started processing and we have a 100%. 
 

@Kathryn Carter @arosenbaum_iiQ I was trying to see what the average time was for Step 7 in previous successful syncs to Mosyle, but I am unable to see those details. Are you able to tell me what the average time we could expect for a successful sync?

They are back syncing yes and my ticket was closed with support on this as well.  Thanks for checking