Question

LocknCharge

  • 23 October 2023
  • 1 reply
  • 49 views

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I’m trying to use the “New Device” workflow but when I manually open up a bay using my admin credentials, IQ thinks the device was already picked up.  Is this normal?  My process is after i create a ticket and assign a bay for a new student, I go to the bay and put in the charger.  Should I just do that before I assign them a bay?


1 reply

Userlevel 7
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@MMueller 101a19 emsd37 Thank you for submitting your question to our community! 😄

Sounds like your workflow order is out of order. I would suggest assigning the bay after you have added the charger. When they go to get their device, the code provided is a single-use code. Here is a guide for the workflows that are commonly used within iiQ. 

I hope this helps! 

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