The “to be deleted” option seems to have a variety of triggers depending on which SIS you’re using. I wish I could find a nice little checklist to reference, but no such luck.

I’ve referenced this iiQ article a bit as I was sorting out my own staff issues: 

We use Infinite Campus as our SIS. In order for staff to show up as “active”, we need district assignments along with “employment assignment” information checkboxes checked off. Leaving all of them blank triggers “to be deleted” in OneRoster.

I’m not sure about students - somehow, those haven’t been an issue for us.

Do the students have active enrollments?

@AMeyer Greendale Schools No, the students are either inactive in the SIS or completely removed from the SIS due to graduation so their are no enrollments. There are no contacts associated either. I’ve tried removing the SIS link for the user to see if I would then be able to remove them but I cannot.

Okay, so that’s half of the puzzle. What’s your SSO? The student’s SSO account needs to be disabled, which then sets the user to the “no access” role, effectively hiding them from user views, etc.

@AMeyer Greendale Schools Currently we use Entra/Azure. But when we first started with IIQ we used Google. Most of these students are from when we used Google. Of the handful I checked, their Google accounts have been removed. 

So, if you go to their profile, at the top does it says “authenticated by Google SSO provider”, like my screenshot below?

If so, then check Apps>Manage>Google SSO. Users tab, about halfway down is Import Handling

Set to No Access should be checked/on.

@AMeyer Greendale Schools Thanks for this tip. I looked into our Google SSO settings but the “Set to No Access” option was not available. This may have been because we weren’t actually getting any data from Google anymore. I contacted support and had them remove Google SSO. 

I did find a solution though. I went to users and filtered by Role and SIS User Status - Not Linked. With those results I was able to select all and delete the users. Of course I checked my data set first just to make sure these were the users I wanted to remove.

Thanks for your insight into this matter @AMeyer Greendale Schools !

@MPeters 48079a4 stjacademy Glad you were able to get it sorted out! I think support can restore users in the unlikely event you deleted one you needed.

@MPeters 48079a4 stjacademy Thank you for submitting your question to our community! I am glad you were able to find a solution! 

Thank you @AMeyer Greendale Schools for getting this one done. You are a rockstar! 

@Kathryn Carter oh stop, you’re making me blush