So I have read the web hook sections and tried to get it to send any data. But to no avail it wont send data. Following the example all that is sent is the tag ad even that does not seem to be useful. Has anyone else worked with Web Hooks. My end goal is to have tickets show up in Monday.com so I can include them when working through larger projects that need tracking but don't want to loose site of the daily tickets that need resolving.
Userlevel 5
+9
Is there more detailed documentation on the web hook process? The knowledge based article left something to be desired.
Userlevel 5
+9
I’ve found the syntax in the 2 article guides (Assets and Tickets) to be documented incorrect.. It should be corrected ..
One article shows an image of using “(“ vs “{“ as brackets that should be used instead. Also, the name fields must be unique.. In order to deliver a specific payload try using the following as an example..
For Tickets..
{
“myTicketId”:”{Ticket.TicketId}”,
“mySiteId”:”{Ticket.SiteId}”
}
For Assets
{
“myAssetId”:”{Asset.AssetTag}”,
“myAssetSN”:”{Asset.SerialNumber}”
}
If you leave the Body field blank, all content will be delivered.
Finally, I’ve discovered one of the webhook services in particular only accepted “Content-Type:” (with the colon). Example in guide does not include colon.. Its something that may need to be checked.
I hope this helps!
Userlevel 5
+9
I have configured the webhook to send the tickets data to powerschool, but data is not getting processes. is there any way to check the log of webhook?
Userlevel 6
+12
I dont think there are any webhook logs as far as I am aware.
I do know that the webhook is logged in the rule history tab, but It doesnt say much other than that the webhook was sent successfully and the url the webhook was sent to.
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