Skip to main content
Solved

Approval Status Change

  • February 28, 2024
  • 4 replies
  • 143 views
Forum|alt.badge.img+3

I am trying to change it so users automatically select “Pending approval” and not “Approved”. Does anyone know how I could do this? It seems to be a field that is read only?

 

 

Best answer by Kathryn Carter

@Nathaniel Gidon ^ Wanted to follow up on this thread. 

View original

4 replies

Kathryn Carter
Forum|alt.badge.img+18

@Nathaniel Gidon Thank you for submitting your question to our community! 😄

For clarification, what stage in the submission process is this happening? Is it to staff, external requestors, or your agents/admins? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Forum|alt.badge.img+3

We noticed it with Agents/Admins for sure but when looking at it from a Staff view it will let them hit approved, which we don’t want. 

Kathryn Carter
Forum|alt.badge.img+18

@Nathaniel Gidon Have you checked your permissions under Events? Do those users have the ability to adjust the status? Additionally, do you have that field as an option when they are submitting the ticket for the event?  

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Kathryn Carter
Forum|alt.badge.img+18

@Nathaniel Gidon ^ Wanted to follow up on this thread. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    Terms & ConditionsAccessibility statement
    Incident IQ logo

    Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

    Corporate Headquarters:
    750 Glenwood Ave SE, Suite 320
    Atlanta, GA 30316