I am attempting to publish a KB article instructing users to dial *97 to access their voicemail. Putting asterisks in the body of the article are causing formatting issues. Is there an easy solution to have the article show a “*” instead of affecting formatting?
Solved
Asterisks in KB articles
+2Best answer by spsalexs
What type of formatting issues are there? I tried to replicate what I thought would be a possible problem of using bold characters and then the asterisk but was unsuccessful. At it’s core, I believe the KB system uses markdown for formatting so you should be able to escape characters with the “\” character. Maybe this article could help? https://docs.github.com/en/get-started/writing-on-github/getting-started-with-writing-and-formatting-on-github/basic-writing-and-formatting-syntax
+4What type of formatting issues are there? I tried to replicate what I thought would be a possible problem of using bold characters and then the asterisk but was unsuccessful. At it’s core, I believe the KB system uses markdown for formatting so you should be able to escape characters with the “\” character. Maybe this article could help? https://docs.github.com/en/get-started/writing-on-github/getting-started-with-writing-and-formatting-on-github/basic-writing-and-formatting-syntax
+10
https://www.keynotesupport.com/internet/special-characters-asterisks.shtml
Trying to replicate how this is happening, and potential fixes.
+2What type of formatting issues are there? I tried to replicate what I thought would be a possible problem of using bold characters and then the asterisk but was unsuccessful. At it’s core, I believe the KB system uses markdown for formatting so you should be able to escape characters with the “\” character. Maybe this article could help? https://docs.github.com/en/get-started/writing-on-github/getting-started-with-writing-and-formatting-on-github/basic-writing-and-formatting-syntax
Because I reference feature codes starting with an asterisk multiple times in the article, it was placing everything between them in italics. Typing the feature code as "\*97” publishes as “*97”.
Thanks!
+18Thank you
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