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Is there a way to customize an auto response that emails the person who put in the ticket when the agent starts the ticket?
Hi @Amy.York. We hear this question quite often in community. This is an idea that’s been added to our idea exchange. Here is the link to the idea if you’d like to upvote and/or comment- Need to Customize Emails- https://community.incidentiq.com/ideas/need-to-customize-emails-487.
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