Skip to main content

Is there a way to customize an auto response that emails the person who put in the ticket when the agent starts the ticket? 

Hi @Amy.York. We hear this question quite often in community.  This is an idea that’s been added to our idea exchange. Here is the link to the idea if you’d like to upvote and/or comment- Need to Customize Emails-  https://community.incidentiq.com/ideas/need-to-customize-emails-487. 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316