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Auto Response when ticket is started

  • June 1, 2022
  • 1 reply
  • 109 views
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Is there a way to customize an auto response that emails the person who put in the ticket when the agent starts the ticket? 

Best answer by Reesa Azar

Hi @Amy.York. We hear this question quite often in community.  This is an idea that’s been added to our idea exchange. Here is the link to the idea if you’d like to upvote and/or comment- Need to Customize Emails-  https://community.incidentiq.com/ideas/need-to-customize-emails-487. 

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1 reply

Reesa Azar
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  • Reesa Azar
  • Community Manager
  • Answer
  • June 3, 2022

Hi @Amy.York. We hear this question quite often in community.  This is an idea that’s been added to our idea exchange. Here is the link to the idea if you’d like to upvote and/or comment- Need to Customize Emails-  https://community.incidentiq.com/ideas/need-to-customize-emails-487. 

Reesa Azar- Community Manager
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