+6I am trying to create a rule that creates a ticket when we are out of stock of parts, but it doesn’t seem to work.. I have attached a screenshot of my rule. I feel like I just don’t have the logic correct, but I don’t know what I need to adjust. Can someone help?
Best answer by Kathryn Carter
Also, I noticed you did not select an issue in your out of stock ticket template - I would make sure you have that.
+18Try using the trigger “Used”, instead of “Adjusted”. 😄
Here is the guide that refers specifically to Low / Out of Stock for Parts:
I hope this helps!!
+6I was going to to make the same rule on both Used also. I need it for Adjusted just in case someone forgets to use the parts.
+18+6Not for this particular problem. I have the notifaction rules set up, and working but I can’t seem to get the ticket created automatically when we run out of a part. I am just not sure if the logic for my rule is correct or not. It seems like it should work to me.
+18Also, I noticed you did not select an issue in your out of stock ticket template - I would make sure you have that.
+6I just adjusted one of my parts to 0 to test it out. R751 Speakers I believe. I will go check out that issue on the out of stock template and try again.
+6Thanks for the help! Just that simple issue was what was wrong with it. Appreciate it!
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