Bill Cancelation | Community

There was once a lost iPad and the assigned user was billed for a lost iPad. The user paid the fee and a few weeks later the iPad was discovered. Is there a way to initiate a refund in the amount which was paid and then archive.

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@CSamuel 26389e8 uniondale Thank you for submitting your question to our community! 😄

If you are using Fee Tracker, you cannot issue a refund via the app.

However, once you refund them, you can track it using the “make adjustment” within iiQ.

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