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Branding change

  • August 1, 2023
  • 5 replies
  • 138 views
Z
Contributor
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We’ve recently unveiled a new logo for our district, and I’ve noticed the old logo still hanging out in Incident IQ, how do I go about changing that?

 

Best answer by Kathryn Carter

@Zane Groven Have you updated the logo in site options? 

 

5 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • August 2, 2023

@Zane Groven Thank you for submitting your question. 

Where on your site is the old logo? Have you reached out to your CSM yet? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Z
Contributor
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  • Zane Groven
  • Author
  • Contributor
  • August 2, 2023

I have not reached out to my CSM yet, I wasn’t aware that this was something I couldn’t do on my own. Our old logo is showing up in the satisfaction surveys that we send out to our users after resolving a ticket.

Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • Answer
  • August 2, 2023

@Zane Groven Have you updated the logo in site options? 

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Z
Contributor
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  • Zane Groven
  • Author
  • Contributor
  • August 2, 2023

This is exactly what I needed to find! Thank you!

Kathryn Carter
Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • August 2, 2023

@Zane Groven Happy to help! 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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