I am just making sure what I believe will happen, will happen. We would like to change the Global Agent Permission to have less permissions. Therefore, if we make the changes to that Global permission, any user that has the Role of Agent will then get the reduced permissions? Then we can build another permission for “adding” additional permissions to various users? I appreciate the confirmation.
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Can I change the permissions for the Global permissions?
Best answer by Melissa_iiQ
Thanks!
+13Hi
What we typically recommend as a best practice to downgrade the Agent role permissions is to remove the role of Agent from the Global Agent Permission policy and add that role to a lesser permission set like Faculty or Staff.
Then from there, you can create new permissions to assign to various teams or users and give them additional permissions!
I hope this makes sense! Let me know.
+13
Thanks!
Melissa Hopson- Senior Implementation Specialist
Ok, one last question. Are the Global permission seperate per module or does it cross modules.
For example; if a user is an Agent in Ticketing are they then an Agent in Facilities? Or can a user be in the role as Agent in Facilities and as the role as Faculty in ticketing?
+13
Melissa Hopson- Senior Implementation Specialist
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