I don’t want the weekends to be included in our SLA calculations. Is it possible to exclude them?
Best answer by Instructor_Ivan_Quigley
View original
Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?
Userlevel 6
+11
+8
Incident IQ automatically excludes weekends and non-working hours from SLA calculations. Working hours are automatically set to 7:00 AM to 3:00 PM Monday through Friday, but the iiQ support team can update these hours.
You can set up holiday exclusions for SLA calculations by adding them to the Incident IQ Calendar, just make sure you select the Break or Holiday event type in the drop-down.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
