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Custom Views are not showing up for me on the dashboard in the mobile app

  • May 1, 2023
  • 3 replies
  • 188 views

bclark
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Custom Views are not showing up for me on the dashboard in the mobile app. They did at first when that feature was first added. Now if I add them that space they are in is just blank. If I put a custom view in, at that point and anywhere below it doesn't display.

I thought I'd post here before emailing support in case someone had an idea of something I'm missing. I'm on an iPhone 14 Pro Max. I've deleted the iiQ app and reinstalled. Here are a couple screenshots. One showing how it’s set up in the Dashboard settings and one of my phone.

 

Best answer by Hannah Bailey

@bclark - 

Thank you for bring this to our attention. This issue has been resolved. Ticket custom views are now visible in mobile and on your dashboard. 

 

3 replies

Kathryn Carter
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@bclark I submitted this to our support team; something must be going on in the back end. I will let you know what they find 😄


Hannah Bailey
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  • iiQ Community Manager
  • Answer
  • May 8, 2023

@bclark - 

Thank you for bring this to our attention. This issue has been resolved. Ticket custom views are now visible in mobile and on your dashboard. 

 


bclark
Mentor
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  • Author
  • Mentor
  • May 10, 2023

Perfect thank you.