Duplicate Tickets Created Automatically From Email with Rules

  • 22 June 2023
  • 2 replies

Badge +1

Our district has our copy machines send alerts for paper jams and supply needs as tickets via email. The biggest problem we have run into is that if a second paper jam occurs minutes after the first, that a second duplicate ticket is registered. Is there a rule that could prevent this?

2 replies

Userlevel 7
Badge +13

@chadhuckaby Thank you for submitting your question to our Community. 

I have a few questions for you. Is this only when they submit tickets via email?

When those tickets are created, do you want the copy machine tickets always to reflect as submitted? 

What would be your ideal workflow for this? 

Userlevel 7
Badge +13

@chadhuckaby I just wanted to follow up on this thread.