Our district has our copy machines send alerts for paper jams and supply needs as tickets via email. The biggest problem we have run into is that if a second paper jam occurs minutes after the first, that a second duplicate ticket is registered. Is there a rule that could prevent this?
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I have a few questions for you. Is this only when they submit tickets via email?
When those tickets are created, do you want the copy machine tickets always to reflect as submitted?
What would be your ideal workflow for this?
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