Solved

Editing Bulk Option Actions for Agents

  • 13 October 2022
  • 1 reply
  • 39 views
M
Badge +1

Is there a way to add “Set Role” under User Explorer and other bulk option actions to customize the view for specific agents? Currently only our IIQ Administrators can view “Set Role” as a bulk option under User Explorer. We have searched the permission settings and allowed “Extended Bulk Options” for our normal IIQ Agents but it does not allow for the “Set Role” option to be visible to them. 

icon

Best answer by Hannah Bailey 21 October 2022, 21:06

View original

1 reply

Hannah Bailey
Userlevel 7
Badge +14

@mlhawthorne 

You can enable the “permission” option under the user's tab. This will enable the bulk action to set the role. But that also allows agents to have access to the permission tab under administration on the left nav. 

 

 

Hannah Bailey - Community Manager

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316