We’re trying to set emails to all our iiQ Administrators when a ticket is created, no matter who creates the ticket or who it’s assigned to. We’ve tried personal settings with no luck. Any ideas?
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Email notification to all iiQ Administrators upon ticket creation
Best answer by EStapf_iiQ
Similarly, there are many rules you could write that would accomplish your goal.
Keep in mind that if you do not choose any conditional filters the rule will fire EVERY time a ticket is created.
You could add the iiQ admin to a team and then send them an email notification:
Don’t forget you can use those supported variable data points to customize the email!
You could also send an alert to one specific individual user:
You could also add each person as a follower to the ticket:
Hope this helps!
+7Similarly, there are many rules you could write that would accomplish your goal.
Keep in mind that if you do not choose any conditional filters the rule will fire EVERY time a ticket is created.
You could add the iiQ admin to a team and then send them an email notification:
Don’t forget you can use those supported variable data points to customize the email!
You could also send an alert to one specific individual user:
You could also add each person as a follower to the ticket:
Hope this helps!
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