Question

Event details in IT and Facilities tickets.

  • 14 May 2024
  • 1 reply
  • 18 views

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Hello,

I’d like to know how to get Event details in tickets sent to Facilities and IT.  Currently, the ticket templates that are created via a rule that triggers on approval, contain no data. 

Looking at the FAQs, a post titled “How can I view Event Details in Tickets on the iiQ Mobile App?” indicates that tickets sent to Facilities and IT should contain event details. I also see other posts requesting to not forward the custom fields to these tickets. So, I assume this can be done, but I have no idea how. 

I do not see an KB articles for this, unless I missed it. Can someone please assist?


1 reply

Userlevel 7
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@CAustin Thank you for submitting your question to our community! 😄

The first thing here is you want your event to be the trigger for the additional tickets to be created. 

Type: Event

Trigger: when “Approved”

Then, add the filters as needed. Once that is set, the action is to “create a ticket,” and once you select the ticket template for ticketing, it will automatically set the ticket to IT or Facilities, respectively.  Please let me know if there is anything else I can help with! 

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