Hello,
I’d like to know how to get Event details in tickets sent to Facilities and IT. Currently, the ticket templates that are created via a rule that triggers on approval, contain no data.
Looking at the FAQs, a post titled “How can I view Event Details in Tickets on the iiQ Mobile App?” indicates that tickets sent to Facilities and IT should contain event details. I also see other posts requesting to not forward the custom fields to these tickets. So, I assume this can be done, but I have no idea how.
I do not see an KB articles for this, unless I missed it. Can someone please assist?