+1Currently our events submission form has an on/off button that users must turn on if they need tech or facilities support which would fire off a ticket template to create a ticket.
I’m having such a difficult time keeping track of the events that require support.
Is there a way to include the location, room, date and time from the event to be injected into the work template rather than clicking into the ticket and looking at the event details?
Or is there a better way of doing this?
Best answer by Hannah Bailey
Currently you can not include the “location, room, date and time from the event to be injected into the work template rather than clicking into the ticket and looking at the event details.” This would be an enhancement request.
You are able to use event filters on the IT side to help viewing these tickets. It would be great if you could add those columns for the “location, room, date, time of the event” within that view.
Here is an idea already created for event date at a column on the IT side:
But here are a couple of workarounds that other districts have implemented.
You could create custom views using: Ticket status (pending event) + Location + Event Date (next week)?
Another, more manual way, 😕 that another district is doing is changing the subject to reflect the event date/time.
I hope this helps. We love to hear all your suggests on how we can make our platform better.
+15Does the event detail not show on all tickets? It should be on the right side of the ticket.
+1Yes, it does but its very frustrating to keep track of the ticket if it’s OLD or NEW. They all look the same.
We can’t click through each one and keep track of the event date/time/room/location.
+15
This will give you a view of those events with the location and date/time of the event:
Let me know if you have any additional questions!
+1Thank you but that’s for events view. I’m looking for tickets for supports for these events. As I stated in the event form there’s custom fields which askes if they need tech support, facilities support or AV support. Which would automatically create a ticket letting us know that specific event requires support from a department.
+15
+15
+16Currently you can not include the “location, room, date and time from the event to be injected into the work template rather than clicking into the ticket and looking at the event details.” This would be an enhancement request.
You are able to use event filters on the IT side to help viewing these tickets. It would be great if you could add those columns for the “location, room, date, time of the event” within that view.
Here is an idea already created for event date at a column on the IT side:
But here are a couple of workarounds that other districts have implemented.
You could create custom views using: Ticket status (pending event) + Location + Event Date (next week)?
Another, more manual way, 😕 that another district is doing is changing the subject to reflect the event date/time.
I hope this helps. We love to hear all your suggests on how we can make our platform better.
+15I would personally suggest her first workaround by creating a view and adjusting the columns to reflect the information you need.
+15+15
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