We have a multi-stage approval set in our Events module for the following:
- When the ticket is created, a rule fires off that sets the following EAW:
- Awaiting Approval (Custom Ticket Status - Awaiting Approval workflow stage)
- Approved by Principal Assistant (Custom Ticket Status - Awaiting Approval workflow stage)
- Event Request Denied (Custom Ticket Status - Resolved workflow stage)
- If the principal assistant approves the request, then we have an update rule that fires off with the following EAW:
- Awaiting Approval (Custom Ticket Status - Awaiting Approval workflow stage)
- Approved by Building Principal (Custom Ticket Status - In Progress workflow stage)
- Event Request Denied (Custom Ticket Status - Resolved workflow stage)
What is happening, is that when the principal assistant approves the request, it goes to the building principal for approval. However. if you check the event itself, the event status says Approved. We are trying to figure out why this is the case, as our understanding is that it should still say Pending Approval.
We understand that the Academy videos want you to resolve the ticket for the final approval, and cancel the ticket for denials, but these shouldn’t have anything to do with what’s happening here. Any assistance or input would be greatly appreciated.
