Good morning,
I am trying to export a file for assets that we have in district for auditors however I am running into an issue where it will only export 500 devices out of around 2400. Is there a way around this where I can get all the devices in one export?
Our team has already identified this issue and is currently working on it. I will let you know when I get an update on our internal ticket, but we are currently “in development”
This is a big problem for us as well. We do not have an archive of the reports. Our processes are all stopped because of this. Is there any way we can get a complete export while you are fixing this?
Additionally, are you referring to exporting all columns? If so there is an idea for that: https://community.incidentiq.com/ideas/view%2Dexports%2Dinclude%2Dall%2Dcolumns%2D949
Thank you, Yes please keep me updated as I will need the complete export.
Unfortunately, the completed jobs page only has the CSV files showing 500 rows as well. I’ve been informed by the support teams in my tickets for all of our iiQ sites that the engineering team is working on this issue. However, this has been an issue since at least 10:30pm on 1/12 because our views that export to our SFTP server started exporting only 500 rows at that time, which is affecting a lot of our other data reports that feed off of these views.
Do you have an ETA on a resolution? Our principals would like us to make an announcement to the school with some sort of ETA for resolution.
I do not have an ETA for this item at this time. Thank you for your patience and your activity in our Community.
Thank you!
Good morning, It looks like this has been fixed as I was able to export all the district assets to csv file. Thank you for your help.
Our dev team sent out a fix last night, and this should be up and working now for you. If not, please submit a ticket to support. Thanks!
Thank you for the quick fix!!!!
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