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HTML in KB Broken?

  • August 14, 2022
  • 7 replies
  • 399 views
J
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After an update to our iIQ KB, any custom HTML I write is not displaying properly. I just get the exact code. I have tried with and without using the code button, embedding everything into an <html> element, etc. This also applies to any embedded links such as a custom Google Map embedded with our site locations.

This was working before and I could create full tables with CSS applied. Anything that was working prior is still showing, so long as I don’t make any changes. Not sure if there’s a new way to format HTML or if it’s currently not working right for new edits. If anyone knows anything, I’d appreciate it.

Thanks.

Best answer by Hannah Bailey

@JTemarantz 20c404 volusia 
Thank you for getting back to me and with the sandbox environment example. This is super helpful for our development team. 

I went ahead and submitted a new idea for a dedicated code tab. 

 

 

S

7 replies

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • August 15, 2022

@JTemarantz 20c404 volusia 

We did update the new knowledge base editor too WSYIWYG.

Want to look further into this issue for you. Can you let me know which of your articles you have customized HTML?

If possible share a screenshot of it not displaying correctly. 

Hannah Bailey - Director, Customer Engagement
J
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Hello, thanks for reaching out.

Here is a link to my dummy sandbox article as well as 2 images with code and output. I have an HTML “test” button as well as a Google Maps link embedded on the page. Both items are on the article with and without using the code button just to see the results. I also tried removing the <html> tag, but same results as below.

I’ve also included a link to my original article with the Google Map embedded, which is still working as long as I don’t make any changes.

After some light reading about WYSIWYG editors, it’s very possible it’s a formatting issue. I just can’t figure out the right way to display it.

Thank you.

 

Working Google Map KB

Sandbox Article

 

 

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • August 19, 2022

@JTemarantz 20c404 volusia - Thank you for sending all of that over. We have found an issue and the development team is aware and working on it. I will keep you updated 😁

Hannah Bailey - Director, Customer Engagement
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@Hannah Bailey 

Thank you! After a rough week, I’m glad to end it on a positive note.

Looking forward to the next update.

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • September 1, 2022

@JTemarantz 20c404 volusia 
Looks like our development team released a couple of updates for knowledge base articles. I checked this morning and it seems like it did not fix your current issue. Can you please confirm that? 

Hannah Bailey - Director, Customer Engagement
J
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@Hannah Bailey 

Hey there,

I’m going to say yes and no to it fixing the issue.

Using the code button, I am able to use my table that is completely HTML/CSS based, though there were a few caveats. Pasting the source code straight in created a ton of whitespace above the table due to the formatting line breaks and indentations. I had to manually remove all line breaks and indents from the source code.

Here’s a link to the new Sandbox article I created with the table. I have to rework the size limit on the table, but I’m not worried about that as everything else looks perfect within the actual table. https://volusia.incidentiq.com/kb/articles/184b8d1e-5c07-4164-ba1b-838b2c65e3da

 

I realize I’m probably pushing the KB beyond its intended use/limits. If there’s any way the dev team can figure out a way to have a dedicated code “tab” or something in addition to the WYSIWYG editor, then this would be a perfect delivery system for all of our internal policies, procedures, and info guides for our tech team. Mostly we can get by with the built-in options, but having the option to customize adds a ton of flexibility.

I appreciate you continuing to look into this!

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • Answer
  • September 2, 2022

@JTemarantz 20c404 volusia 
Thank you for getting back to me and with the sandbox environment example. This is super helpful for our development team. 

I went ahead and submitted a new idea for a dedicated code tab. 

 

 

Hannah Bailey - Director, Customer Engagement
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