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Question

Incident IQ Down / Pages with Tickets not loading

  • September 6, 2024
  • 4 replies
  • 997 views

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Approximately 10 minutes ago Incident IQ appears to have gone down. Our organization is not able to access Tickets and pages are stuck on a spinning circle indicating they are still loading. I have 2 pages that have been trying to load for 5 minutes now and they are still stuck.

4 replies

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  • Contributor
  • September 6, 2024

Same


Kathryn Carter
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  • Community Manager
  • September 6, 2024

Hi! Our team is aware and currently working on a solution. Thank you for letting us know, and I will get back to you soon with an update. 

If you do not already follow our status page, please subscribe! https://status.incidentiq.com/


ZGarber 4208988 glshelp
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Hi! Our team is aware and currently working on a solution. Thank you for letting us know, and I will get back to you soon with an update. 

If you do not already follow our status page, please subscribe! https://status.incidentiq.com/

How can we let IIQ know we are having issues when the site isn’t working? According to the status page everything is operational but our site isn’t working nor the app. I tried clicking submit ticket through our help portal but of course, IIQ isn’t working, so the ticket creation page never loads.


Kathryn Carter
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  • Community Manager
  • January 13, 2025

@ZGarber 4208988 glshelp You can call or email support: 

Additionally, letting us know in Community is a great spot as well. 

Looks like the status page has been updated!