Incident IQ Knowledgebase custom visibility

Question

Hello,Is there a way to set up a custom visibility option for specific agents on my team? Ideally, I’d like to assign a custom role (e.g., Helpdesk) and apply it to specific categories or articles in the IIQ Knowledge Base. This would allow us to control access more effectively.Our team has many process-related resources stored on Google Drive, but we’re working on organizing them while ensuring they aren’t shared with everyone on IIQ.Thank you for your time,Royal Gudgen

AHolley_iiQ · Accepted Answer

​@rgudgenHi Royal! Currently, there isn’t an option to set custom visibility forarticles in theKnowledge Base. It’s an “all or none” with the agent/admin setting; You can share the article with all agents/admins or none, but nothing more granular than this.Please upvote the idea below, and hopefullywe’ll see more options for viewing articles in the future.Thanks!Best,Ashley

rgudgen · Answer

​@rgudgenHi Royal! Currently, there isn’t an option to set custom visibility forarticles in theKnowledge Base. It’s an “all or none” with the agent/admin setting; You can share the article with all agents/admins or none, but nothing more granular than this.Please upvote the idea below, and hopefullywe’ll see more options for viewing articles in the future.Thanks!Best,AshleyI see thanks. I appreciate you sharing that, I will vote for sure and comment my use case.

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