Issue Category Not Populating

I created a new issue category but it's not populating when I create a ticket. I created the new issue category under the “other issue” tab. Hopefully this makes sense.

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Hello @VGriswold,

I logged into your iiQ Site and I see ‘Purchase Order Approval’ under the ‘I Need to Make a Request’ bucket. I see that you have it visible to Agent, Faculty, iiQ Administrator and Staff.

Let me know if you are still not seeing the Issue Category.

Thanks,

Dani Donaldson

Hi. I do not see the option.

Ah! Sorry about that. I found it here:

I did not place that there...that’s interesting. Now I do not see the option to move this to the correct ticket type. Can you help me with this?

Here is what I see.

First, you will have to delete the Issue Category & Type you created and add it under the ticket option/ticket bucket you want it to show under.

To see which ticket option/bucket you want the Issue Category to show up under, you will navigate to:

Admin > Custom Names
The Ticket Wizard will show you the original name of the ticket option/bucket
In your case as you stated above, it was created under “Other Requests” which was renamed to “I Need Help with an Account”
From our conversation, it sounds like you want it to show up under “I need to Make a Request.” So you will add this Issue Category and Issue Type under the Provisioning ticket bucket.

Please let me know if this is what you are looking for. I will also ping your Customer Success Manager, Mike Lund so that he can reach out for further assistance!

Thanks!

Thank you! I should be all good, for now.

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