Hello ​@VGriswold,

I logged into your iiQ Site and I see ‘Purchase Order Approval’ under the ‘I Need to Make a Request’ bucket. I see that you have it visible to Agent, Faculty, iiQ Administrator and Staff. 

Let me know if you are still not seeing the Issue Category.

Thanks,

Dani Donaldson

Hi. I do not see the option. 

Ah! Sorry about that. I found it here:

I did not place that there...that’s interesting. Now I do not see the option to move this to the correct ticket type. Can you help me with this? 

Here is what I see.
 

First, you will have to delete the Issue Category & Type you created and add it under the ticket option/ticket bucket you want it to show under. 

To see which ticket option/bucket you want the Issue Category to show up under, you will navigate to:

• Admin > Custom Names
• The Ticket Wizard will show you the original name of the ticket option/bucket
• In your case as you stated above, it was created under “Other Requests” which was renamed to “I Need Help with an Account”

• 

  From our conversation, it sounds like you want it to show up under “I need to Make a Request.” So you will add this Issue Category and Issue Type under the Provisioning ticket bucket.​​​​​​​​​​​​​​

• 

Please let me know if this is what you are looking for. I will also ping your Customer Success Manager, Mike Lund so that he can reach out for further assistance!

Thanks!

Thank you! I should be all good, for now.