I created a new issue category but it's not populating when I create a ticket. I created the new issue category under the “other issue” tab. Hopefully this makes sense.
Solved
Issue Category Not Populating
Best answer by DDonaldson_iiQ
First, you will have to delete the Issue Category & Type you created and add it under the ticket option/ticket bucket you want it to show under.
To see which ticket option/bucket you want the Issue Category to show up under, you will navigate to:
- Admin > Custom Names
- The Ticket Wizard will show you the original name of the ticket option/bucket
- In your case as you stated above, it was created under “Other Requests” which was renamed to “I Need Help with an Account”
-
From our conversation, it sounds like you want it to show up under “I need to Make a Request.” So you will add this Issue Category and Issue Type under the Provisioning ticket bucket.
-
Please let me know if this is what you are looking for. I will also ping your Customer Success Manager, Mike Lund so that he can reach out for further assistance!
Thanks!
+2Hello
I logged into your iiQ Site and I see ‘Purchase Order Approval’ under the ‘I Need to Make a Request’ bucket. I see that you have it visible to Agent, Faculty, iiQ Administrator and Staff.
Let me know if you are still not seeing the Issue Category.
Thanks,
Dani Donaldson
+2Ah! Sorry about that. I found it here:
I did not place that there...that’s interesting. Now I do not see the option to move this to the correct ticket type. Can you help me with this?
+2First, you will have to delete the Issue Category & Type you created and add it under the ticket option/ticket bucket you want it to show under.
To see which ticket option/bucket you want the Issue Category to show up under, you will navigate to:
- Admin > Custom Names
- The Ticket Wizard will show you the original name of the ticket option/bucket
- In your case as you stated above, it was created under “Other Requests” which was renamed to “I Need Help with an Account”
-
From our conversation, it sounds like you want it to show up under “I need to Make a Request.” So you will add this Issue Category and Issue Type under the Provisioning ticket bucket.
-
Please let me know if this is what you are looking for. I will also ping your Customer Success Manager, Mike Lund so that he can reach out for further assistance!
Thanks!
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