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Can I upload a GIF file into a Knowledge Base article? I would like to demonstrate steps as part of the resolution.  I have tried and the image is a still image. If it is possible, is there a size limit.

​@CHoose 267b296 hflcsd Thank you for your inquiry! Unfortunately, uploading GIF files into Knowledge Base articles isn't supported at this time. However, we appreciate your suggestion, and you can upvote this idea in our Idea Exchange to help us prioritize it for future updates. 

 

 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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