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New Permission System break anyone elses custom permissions?

  • June 13, 2024
  • 1 reply
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Looks like my Permissions switched over to the new look over night. With this, the calls started flooding in with some agents not being able to log in, some not able to put work orders in for certain buildings, etc….

After looking it over, it looks like when my custom rules were migrated over to this new Permissions Sysem, it kinda botched the settings and handled some arguements incorrectly.

Reached out to my Customer Success Manager but curious if anyone else had issues with the roll over from the old Permissions System to the New. Thanks yall.

Best answer by Kathryn Carter

@BMcBeath 927e820 joshuaisd Thank you for submitting your question to our community! 😄

At this time, our Support Team is handling all reports of permissions such as this one. Please redirect your feedback to support. They will need some user examples within the ticket to get started. Here are the ways you can reach them: 

https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55

 

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Kathryn Carter
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  • Community Manager
  • 9720 replies
  • Answer
  • June 13, 2024

@BMcBeath 927e820 joshuaisd Thank you for submitting your question to our community! 😄

At this time, our Support Team is handling all reports of permissions such as this one. Please redirect your feedback to support. They will need some user examples within the ticket to get started. Here are the ways you can reach them: 

https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55

 


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