Nightly Email Blast: "Help Ticket Awaiting Resolution"

Question

The way our IIQ is set up, each agent receives an email every night for each ticket that has been open for a while and is awaiting resolution. So, last night I received 17 email notifications at 12:25AM with the subject line “Attention: Help Ticket Awaiting Resolution.”

I can’t find anything in the administration settings to change this notification setting. Can someone tell me where I could find this?

Thanks!

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This sounds like a rule set up in your districts rules engine that fires on when stale.

Check here

That was it, thank you very much!

Scott

Reply

Scott-CCS · Accepted Answer

This sounds like a rule set up in your districts rules engine that fires on when stale.Check here

SSandrock 29300e0 gm · Answer

That was it, thank you very much!Scott

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