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Numbering Bug? in Knowledge Base Article

K
Userlevel 1
Badge +2

I created a 9 step article and inserted images. While in editing mode, the numbering is correct. However, the numbers in the saved article begin at 1 after each image.  (So, instead of steps 1 through 9, we see 1 2 1 1 1 2 3 1 1.)

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Best answer by kristinm 17 May 2022, 19:52

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4 replies

Jessica Adkins
Userlevel 6
Badge +11

@kristinm I tried to recreate the issue, but the numbering seemed to work for me when adding images in between steps. I did have to play around with it a little bit for the numbers to show up in the correct order - I numbered everything first then went back and added the images in between. If the problem persists, please reach out to our support team for additional help. 

Jessica Adkins - Community Manager
K
Userlevel 1
Badge +2

How do I reach Support?

Jessica Adkins
Userlevel 6
Badge +11

On your dashboard, select Help in the top right corner. In the right flyout, you will see Report an Issue at the bottom. It will take you through the process to submit a ticket to our support team.

 

Jessica Adkins - Community Manager
K
Userlevel 1
Badge +2

This has been sent over as an enhancement as of May  10, 2022 (per iiQ ticket #1102).

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