Report - # of tickets where actions were taken

  • 13 September 2023
  • 3 replies



I’m looking to pull a daily report of the number of tickets in which an action was taken - for instance the ticket was started or an action was added. Often I have In Progress tickets that don’t close for days because I am waiting on other people, but I want to see how many tickets have had work done aka an action or comment added, each day.


Thank you,


Best answer by Kathryn Carter 15 September 2023, 17:18

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Userlevel 6
Badge +10

@lluckert Thank you for submitting your question to our Community. 

This filter will show the tickets that were updated that day. I saved it as a new view. You can add and adjust columns to show the information that you want:

You can adjust the time to export the SFTP at the end of the day. 

I hope this helps 😄


This is what I was looking for! Thank you!!

Userlevel 6
Badge +10

@lluckert LOVE TO HEAR IT! 😄 Happy to help.