Report - # of tickets where actions were taken

  • 13 September 2023
  • 7 replies



I’m looking to pull a daily report of the number of tickets in which an action was taken - for instance the ticket was started or an action was added. Often I have In Progress tickets that don’t close for days because I am waiting on other people, but I want to see how many tickets have had work done aka an action or comment added, each day.


Thank you,


Best answer by Kathryn Carter 15 September 2023, 17:18

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@lluckert Thank you for submitting your question to our Community. 

This filter will show the tickets that were updated that day. I saved it as a new view. You can add and adjust columns to show the information that you want:

You can adjust the time to export the SFTP at the end of the day. 

I hope this helps 😄


This is what I was looking for! Thank you!!

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@lluckert LOVE TO HEAR IT! 😄 Happy to help. 

Would this suggested solution also include tickets where the requestor updated it?


I have a similar use case, but would like to only pull tickets that agents updated that day to create a list of the issues actioned on in a given day.

Userlevel 7
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@KFarwell 620f885 rentonschools You could filter by Role - agent! If you add that filter, it could help. 

I tried this and it doesn’t have the intended affect- it limits the tickets to only those submitted by agents. It doesn’t produce a list of tickets last updated by agents more than the stale filter

Userlevel 7
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@KFarwell 620f885 rentonschools I would suggest adding this to our Idea Exchange then. 😄