+2Hello,
I’m looking to pull a daily report of the number of tickets in which an action was taken - for instance the ticket was started or an action was added. Often I have In Progress tickets that don’t close for days because I am waiting on other people, but I want to see how many tickets have had work done aka an action or comment added, each day.
Thank you,
Lauren
Best answer by Kathryn Carter
This filter will show the tickets that were updated that day. I saved it as a new view. You can add and adjust columns to show the information that you want:
You can adjust the time to export the SFTP at the end of the day.
I hope this helps 😄
+18This filter will show the tickets that were updated that day. I saved it as a new view. You can add and adjust columns to show the information that you want:
You can adjust the time to export the SFTP at the end of the day.
I hope this helps 😄
+18
+1Would this suggested solution also include tickets where the requestor updated it?
I have a similar use case, but would like to only pull tickets that agents updated that day to create a list of the issues actioned on in a given day.
+18+1I tried this and it doesn’t have the intended affect- it limits the tickets to only those submitted by agents. It doesn’t produce a list of tickets last updated by agents more than the stale filter
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