Hello,
I’m looking to pull a daily report of the number of tickets in which an action was taken - for instance the ticket was started or an action was added. Often I have In Progress tickets that don’t close for days because I am waiting on other people, but I want to see how many tickets have had work done aka an action or comment added, each day.
Thank you,
Lauren
Best answer by Kathryn Carter
View original
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This filter will show the tickets that were updated that day. I saved it as a new view. You can add and adjust columns to show the information that you want:
You can adjust the time to export the SFTP at the end of the day.
I hope this helps 😄
This is what I was looking for! Thank you!!
+12
Would this suggested solution also include tickets where the requestor updated it?
I have a similar use case, but would like to only pull tickets that agents updated that day to create a list of the issues actioned on in a given day.
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I tried this and it doesn’t have the intended affect- it limits the tickets to only those submitted by agents. It doesn’t produce a list of tickets last updated by agents more than the stale filter
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