We are hoping to create a rule that triggers every X number of times happening. Students are disciplined based on the number of times they have forgotten their Chromebook or have broken so many parts. We are hoping to create a rule that is triggered after we close a ticket a 3rd time, or 5th time, not every single time.
Solved
Rules Help
+1Best answer by Kathryn Carter
Here are some ideas to look at about this:
+13Hi
+1Hi
This sounds promising, however, It sounds like it’ll email me about a random one of the tickets within the range I input and not at a specific threshold. For context, we have been trying to implement more consistent disciplinary measures for students when they forget their Chromebooks a certain number of times or if they have a certain number of repairs.
+13Hi
I would definitely add it to our idea exchange!
https://community.incidentiq.com/ideas
Melissa Hopson- Senior Implementation Specialist
+18
Here are some ideas to look at about this:
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+13
Melissa Hopson- Senior Implementation Specialist
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