Hi ​@ZGarber 4208988 glshelp thank you for your question! If I am understanding correctly, you could probably utilize the random sample filter? 

Hi ​@ZGarber 4208988 glshelp thank you for your question! If I am understanding correctly, you could probably utilize the random sample filter? 

 

 

This sounds promising, however, It sounds like it’ll email me about a random one of the tickets within the range I input and not at a specific threshold. For context, we have been trying to implement more consistent disciplinary measures for students when they forget their Chromebooks a certain number of times or if they have a certain number of repairs.

Hi ​@ZGarber 4208988 glshelp I see what you mean. Unfortunately, I don’t think that is something we support at this time. 

I would definitely add it to our idea exchange!

https://community.incidentiq.com/ideas 

​@ZGarber 4208988 glshelp Here is a workaround another one of our CS Team members wrote: 

Here are some ideas to look at about this:

​@Kathryn Carter That is an awesome workaround! You learn something new everyday  I am going to use this with my districts going forward!!