Sidebar ticket count not updating

  • 21 March 2023
  • 3 replies


With the new sidebar, my custom views for tickets no longer show accurate numbers alongside the name of the view. This incorrect count will follow over into another browser or device, and clearing cookies for the site does not have an impact on the number.


I also noticed that the views are no longer in alphabetical order. They were seemingly random, so I am working on renaming them to include numbers to help organize.


Here’s a photo to show which number I’m referencing:



3 replies

Userlevel 6
Badge +8

@meyeral Thank you for submitting your question. 

Our dev team is aware and is working on this! Thank you for letting us know and be on the lookout for updates on this 😄


@Kathryn Carter Just here to confirm the sidebar counts are accurate. I do see a little bit of a delay, less than 5 minutes, which is much more reasonable for my workflow.


Thank you for getting this to the Dev team and for letting me know it should have been resolved in the last office hours session 😁

Userlevel 6
Badge +8

@meyeral So glad it is working more consistently for you! Office Hours is always a good place to follow up on these questions! 😄