With the new sidebar, my custom views for tickets no longer show accurate numbers alongside the name of the view. This incorrect count will follow over into another browser or device, and clearing cookies for the site does not have an impact on the number.
I also noticed that the views are no longer in alphabetical order. They were seemingly random, so I am working on renaming them to include numbers to help organize.
Here’s a photo to show which number I’m referencing:
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Our dev team is aware and is working on this! Thank you for letting us know and be on the lookout for updates on this 😄
Thank you for getting this to the Dev team and for letting me know it should have been resolved in the last office hours session 😁
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This seems to be a thing again, my own custom views aren’t updating and I have had a number of agents report to me that their views are no longer updating as well.
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I’ve also noticed that this isn’t always consistent lately. I’ve had a few people reach out to me about it.
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This issue should be resolved. Please let us know if you are still experiencing this issue.
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