I am working on setting up a student help desk agents in incidentIQ. They will be creating tickets on behalf of other students (and not staff). I would like for them to only be able to make tickets on behalf of users that have the role of ‘student’ in two of our locations. From what I can see, I can restrict their visibility to users by location but that includes staff as well. Is there any way to accomplish this?
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Student Agents - Limit User View to those with the Role 'Student'
Best answer by Kathryn Carter
This would be an enhancement request for our Permissions. Please head to Idea Exchange to submit that idea. Here is a thread about launching a Student Tech Program as well:
+18This would be an enhancement request for our Permissions. Please head to Idea Exchange to submit that idea. Here is a thread about launching a Student Tech Program as well:
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