Student Agents - Limit User View to those with the Role 'Student'

  • 13 February 2024
  • 1 reply

I am working on setting up a student help desk agents in incidentIQ. They will be creating tickets on behalf of other students (and not staff). I would like for them to only be able to make tickets on behalf of users that have the role of ‘student’ in two of our locations. From what I can see, I can restrict their visibility to users by location but that includes staff as well. Is there any way to accomplish this?

1 reply

Userlevel 7
Badge +12

@SOuellette 663c2b3 westwood Thank you for submitting your question to our community! 😄 

This would be an enhancement request for our Permissions. Please head to Idea Exchange to submit that idea. Here is a thread about launching a Student Tech Program as well: