I am working on setting up a student help desk agents in incidentIQ. They will be creating tickets on behalf of other students (and not staff). I would like for them to only be able to make tickets on behalf of users that have the role of ‘student’ in two of our locations. From what I can see, I can restrict their visibility to users by location but that includes staff as well. Is there any way to accomplish this?
Userlevel 7
+12
This would be an enhancement request for our Permissions. Please head to Idea Exchange to submit that idea. Here is a thread about launching a Student Tech Program as well:
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