Skip to main content
Question

Sudden Problem with checkout and Student ID

  • March 20, 2023
  • 9 replies
  • 136 views
M
Forum|alt.badge.img+4

Suddenly, agents cannot check out a device in Checkin/checkout using a student’s ID.  Is anyone else having this problem?

9 replies

Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • 11027 replies
  • March 20, 2023

@MPerez 15382e6 twpunionschools Thank you for reporting this to us. Our team is currently working to solve this and I will comment back with updates once I get one! 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
M
Forum|alt.badge.img+4

Thank you!

Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • 11027 replies
  • March 21, 2023

@MPerez 15382e6 twpunionschools Thank you for being patient. I believe this has been resolved! 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • 11027 replies
  • March 24, 2023

Hey @MPerez 15382e6 twpunionschools ! @Conita reached out and said you were still having issues. We are working on it now! Thank you for your continued patience.  

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
M
Forum|alt.badge.img+4

Thank you for your help!

Hannah Bailey
Forum|alt.badge.img+17
  • Hannah Bailey
  • iiQ Community Manager
  • 1878 replies
  • March 27, 2023

@MPerez 15382e6 twpunionschools - This issue should be resolved now. 😊

Hannah Bailey - Director, Customer Engagement
M
Forum|alt.badge.img+4

Thank you!  We were able to use the checkout as intended yesterday.

T
Forum|alt.badge.img+3
  • tsuire
  • Observer
  • 1 reply
  • May 30, 2024

I am currently having this same issue. Any suggestions.

Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • 11027 replies
  • May 30, 2024

@tsuire Please submit a ticket to support for this so they can revisit the issue. 

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!


Terms & ConditionsCookie settingsAccessibility statement
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316