Can I turn off surveys from going out. Customers and agents do not like them.
Solved
Survey
+4Best answer by GWeiland_IIQ
Yes
We can also add filters to limit surveys, for example, to only 1 out of every 100 resolved tickets, or to apply only to certain tickets or exclude specific users. To add filters like these, simply select +Add Filter in the survey rule. No matter the setting, agents will never receive a survey for a ticket assigned to them.
+7Hey
Thank you for your question😀
IIQ Surveys are completely optional. If you have any set up in your district you can edit/delete them by going to Admin>Surveys.
+4So simply by going to OPTIONS and drop down to Deactivate Survey will disable it for any and everyone?
+4Or as an agent can I turn it off just for myself and other agents, we tend to create alot of tickets for others and the surveys are not necessary.
+7Yes
We can also add filters to limit surveys, for example, to only 1 out of every 100 resolved tickets, or to apply only to certain tickets or exclude specific users. To add filters like these, simply select +Add Filter in the survey rule. No matter the setting, agents will never receive a survey for a ticket assigned to them.
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