Hey @Linda Weber!

Thank you for your question

IIQ Surveys are completely optional. If you have any set up in your district you can edit/delete them by going to Admin>Surveys. 

So simply by going to OPTIONS and drop down to Deactivate Survey will disable it for any and everyone?

Or as an agent can I turn it off just for myself and other agents, we tend to create alot of tickets for others and the surveys are not necessary.

Yes @Linda Weber! You can “deactivate survey” and it will no longer be sent out to users. 
 

We can also add filters to limit surveys, for example, to only 1 out of every 100 resolved tickets, or to apply only to certain tickets or exclude specific users. To add filters like these, simply select +Add Filter in the survey rule. No matter the setting, agents will never receive a survey for a ticket assigned to them.