Skip to main content

Is it possible to have more detailed ticket filters? I would love a view where I am either a follower, requestor or the agent on a ticket. Basically any ticket I am involved in.
It seems in my somewhat limited testing, that the filters get AND’ed. I would like a view where any of them are true.

What am I missing?

 

Thanks!

 

James

Hello!

 

Thank you for posting your question in our Community.

 

Is the screenshot below what you are looking for in one view?

 

Thanks,

Dani Donaldson

Sr. Customer Success Manager

Hi ​@JAlspach 157bd05 shastacoe! Currently, we don't have view filters that can combine a list of tickets you're following, have submitted, or are working on into a single view (The view filters are “and” filters). However, there are some built-in reports that can help you quickly identify this information:

  • From the Dashboard, the "My Tickets" section displays tickets you've submitted.
  • Under the "Tickets" icon, the "Assigned to Me" tab shows tickets you're actively working on as an agent.
  • The "Tickets You Are Following" report highlights tickets you're following.

 

 


While these are separate views, hopefully they can help you easily find tickets you're involved with. If you're aware of this and would rather use the view filters, please submit an enhancement request.

 

Thanks!

 

Best,

Ashley

 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316