@AKnott 213957c ritenourschools Thank you for submitting your question to our community!

That is interesting. Are you able to submit a ticket via the platform? Which email are you using to email our support team? Is it: support@incidentiq.com? 

Silly question, how do I submit one via the platform? 

I am using the email tied to my IIQ Administrator account 

@AKnott 213957c ritenourschools There are a few ways to get in touch with our support team. You can email, call or submit a ticket. 

To submit a ticket, you will go to the “Help” button on the top right portion of the dashboard. From there, scroll til you see the “Submit a support ticket” button. 

Additionally, here is a reference for getting in touch with them. I have escalated the email portion of your problem but please submit a ticket for the issue you were emailing them about. 

I went to help and scrolled down but did not see an option for submit a ticket. Here is what I see when i scroll down - 

@AKnott 213957c ritenourschools Go ahead and give them a call and say you have been speaking with Kathryn on Community about getting your support access up and running. Here is the number: (866)-899-9169.