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Hi everyone, hope you all are having a good Tuesday.

 

My manager mentioned there’s a way to mess with the calendar inside Incident IQ so that if you’re going on vacation, or going to be out of the office, you can set up your calendar so you don’t receive any tickets. If anyone can vouch for this and demonstrate this for me I’ll greatly appreciate it. Thank you!

@COnochie Thank you for submitting your question. Good Morning 😄

There is a way to set your out of office dates so your tickets will get assigned to another agent. You can set it under your profile on your dashboard. Here is the guide to help you with that process. If you have any questions, please let me know! 

 

@Kathryn Carter Good morning, Kathryn! Let me first say that you’re the greatest! Thank you for providing this! I’ll share the article among my team. Hope you and your family have a great week 😁

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316