I am trying to allow one of our users to help manage the issues and ticket categories. What permissions need to be set to grant this ability?
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What Permission do I set to grant a user to Manage Issues/Resolutions?
+4Best answer by Patrick Williams
Thanks for the helping hand. I found the issue, I had to take the IIQ admin role and copy it and then trim down the permissions. The new role has the exact same permissions set as the original role.
It seems that there is some stealth settings that are attached to the role that are not selectable in the individual permissions.
+2In Users Explorer look up the user you want to adjust. Scroll down to Permissions and click Edit Permissions
From there adjust the Role to Agent and the policy you want to use if you have a specific one preset. You can also adjust specifically for the individual below. The role is important to change.
+4Thanks for the helping hand. I found the issue, I had to take the IIQ admin role and copy it and then trim down the permissions. The new role has the exact same permissions set as the original role.
It seems that there is some stealth settings that are attached to the role that are not selectable in the individual permissions.
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