Hi there,
we’re getting complaints that we’re sending too many emails out, and I’d like to know if there’s a way to perform an action and resolve a ticket at the same time, so that the customer only gets one email instead of two.
Any suggestions? Thanks!
You can adjust notifications via Site Options:
Adjusting which notifications the user gets will reduce the amount of email notifications! I hope this helps
Oh! I discovered that you can use the little work/wrench button to “work multiple tickets” and do both at the same time. Looks like this might just send out the one single email.
Thanks!
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