Is it possible to add actions to a ticket without having to add time spent?
Solved
Action Time Requirement
Best answer by Kathryn Carter
There is a Site Option called Ticket Effort Logging. This option allows you to control whether agents and administrators have to log time for ticket resolution actions.
I hope this helps!
+18There is a Site Option called Ticket Effort Logging. This option allows you to control whether agents and administrators have to log time for ticket resolution actions.
I hope this helps!
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