Hi! I have two coworkers that, I believe, have the same general level of admin access but different options within a ticket. Employee 1 has an option to “Return to Dashboard” or “Print” in the bottom right corner of their view of a ticket (pictured below), which allows them to save a sort of receipt, or log, of what was included in the ticket. The other, Employee 2, does not have the option but would like it. Does anyone know what needs to be toggled to give Employee 2 the same ability?
Best answer by Kathryn Carter
As of right now, the “return to dashboard” and “print” option shows for the requestor role (students, staff, faculty) each time while the agent view should have to click the “more” drop down to print the submitted ticket! I hope this helps!
+18
Is this for tickets that your employees submit to iiQ?
+18Can you private message me the 2 users? I would like to look into this deeper!
+18
As of right now, the “return to dashboard” and “print” option shows for the requestor role (students, staff, faculty) each time while the agent view should have to click the “more” drop down to print the submitted ticket! I hope this helps!
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