Please add the function to allow agents to forward new emails coming in to an existing ticket when they are related. Users do not always reply to the ticket already made.
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Adding a function to allow emails to be forwarded to an existing ticket
+1Best answer by Kathryn Carter
This is similar to an existing idea, so please take a moment to upvote and commenting on this idea:
+18This is similar to an existing idea, so please take a moment to upvote and commenting on this idea:
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