Question

Adding a function to allow emails to be forwarded to an existing ticket

  • 20 April 2023
  • 1 reply
  • 30 views
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Please add the function to allow agents to forward new emails coming in to an existing ticket when they are related. Users do not always reply to the ticket already made. 

1 reply

Kathryn Carter
Userlevel 7
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@CManzano 837e374 lawrence Thank you for submitting your question. 

This is similar to an existing idea, so please take a moment to upvote and commenting on this idea: 

 

Kathryn Carter - Community Moderator

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