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Question

Adding additional fields into a ticket?

  • February 25, 2025
  • 2 replies
  • 79 views
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I am trying to move my district away from the current Google Form we use to submit order request and have it set within IncidentIQ. I have created a list of custom fields and created a custom ticket. Everything is setup there without issue; my question is related to a specific part of the ticket where we ask the user if they have any additional items needed. I want to know if its possible that when the user selects “yes” than an additional line becomes available to add the next item or do I just need to add a few lines to the bottom not required by the requester? 

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2 replies

JustinRaynor_iiQ
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Hey ​@WFischer 676ca1 stcharlessd, the custom field options will always be available and wouldn’t populate based on previous responses unfortunately. The best course of action would be to add the additional custom fields and make those fields not required by the requestor so that if they are not needed, the requestor would not be required to answer them to submit the ticket.

 

Hopefully, this information helps with your workflow!

Kathryn Carter
PDonahue_iiQ
PDonahue_iiQ
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  • PDonahue_iiQ
  • Employee
  • February 25, 2025

​@WFischer 676ca1 stcharlessd For future reference when creating Custom Fields, at the bottom of this link, here is a glossary of the functionality of each Field Type: 

 

JustinRaynor_iiQ
Kathryn Carter
GWeiland_IIQ
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