As the Admin, I need to periodically create a report for a specific Agent which includes all the data about a ticket including including the “comments” thread. I can find every filter to include in the view to get ready for export but NOT “comments”. Help please.
Solved
Adding "comments' to a filter
+2Best answer by Kathryn Carter
Another idea for you is to use the save as a PDF function that would have all the information of ticket, including the comments, as Ticket Activity.
I hope this helps 😄
+18Another idea for you is to use the save as a PDF function that would have all the information of ticket, including the comments, as Ticket Activity.
I hope this helps 😄
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