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Adding including ticket's description in sub-tickets

Forum|Forum|1 year ago
May 6, 2024
3 replies
57 views

+5

Daniel P
Participant

Hi,

It seems to me when creating a sub-tickets via rules, the parent ticket's description should be at least an option to be included, as it adds valuable context to the sub ticket. Is this even possible? Thank you.

Best answer by Erica

@Daniel P - I totally agree with you, it would super helpful if the parents ticket description at least appeared in the sub ticket. Often times, t is a lot of back and forth to get the information. I saw this similar idea to vote for: Subtickets should contain the parent ticket information | Community (incidentiq.com).

D

+5

Daniel P
Author
Participant
Forum|Forum|1 year ago
May 6, 2024

i know you can navigate back and forth, but… the less clicks the better!

Like

+9

Erica
Contributor
Answer
Forum|Forum|1 year ago
May 10, 2024

@Daniel P - I totally agree with you, it would super helpful if the parents ticket description at least appeared in the sub ticket. Often times, t is a lot of back and forth to get the information. I saw this similar idea to vote for: Subtickets should contain the parent ticket information | Community (incidentiq.com).

D