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Adding including ticket's description in sub-tickets


Userlevel 3
Badge +3

Hi, 

It seems to me when creating a sub-tickets via rules, the parent ticket's description should be at least an option to be included, as it adds valuable context to the sub ticket. Is this even possible? Thank you.  

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Best answer by Erica 10 May 2024, 22:36

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3 replies

Userlevel 3
Badge +3

i know you can navigate back and forth, but… the less clicks the better!

Userlevel 3
Badge +5

@Daniel P  - I totally agree with you, it would super helpful if the parents ticket description at least appeared in the sub ticket. Often times, t is a lot of back and forth to get the information. I saw this similar idea to vote for: Subtickets should contain the parent ticket information | Community (incidentiq.com)

Userlevel 7
Badge +12

@Daniel P Thank you for submitting your question to our community! 😄

Thank you @Erica for adding that link, that is exactly what I was looking for! 

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