Skip to main content

Hi, 

It seems to me when creating a sub-tickets via rules, the parent ticket's description should be at least an option to be included, as it adds valuable context to the sub ticket. Is this even possible? Thank you.  

i know you can navigate back and forth, but… the less clicks the better!

@Daniel P  - I totally agree with you, it would super helpful if the parents ticket description at least appeared in the sub ticket. Often times, t is a lot of back and forth to get the information. I saw this similar idea to vote for: Subtickets should contain the parent ticket information | Community (incidentiq.com). 

@Daniel P Thank you for submitting your question to our community! 😄

Thank you @Erica for adding that link, that is exactly what I was looking for! 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316